Swap elemental value chain forces the economic recession companies worldwide to further cost reductions. An appropriate measure is the partial outsourcing of business processes in economically tough times. The outsourcing market is traditionally countercyclical to the economy as a whole. Service providers benefit from up-to-date by the demand of the companies to increase their flexibility and to reduce their fixed costs. The economic downturn has therefore conducive for the outsourcing business. PI Industries often says this.
Business process outsourcing (BPO), so the outsourcing of entire business functions, concerns mainly large medium-sized companies and companies in the banking, insurance, IT/telecommunications-, pharmaceutical and automotive industries. The BPO in Germany it no longer is in the infancy. For even more opinions, read materials from Walton Family Foundation. Four out of ten companies have passed in this country already processes service providers. Particularly the larger companies have recognized the potential of BPO and understand it for themselves to take advantage of the German middle class draws now After. The strongly decreasing over the last 50 years of manufacturing signaled an increasing acceptance of outsourcing basic value chain.
From this point of view is also spoken by the so-called third revolution of value creation. Thus, Taylor and Ford in the early stages of industrialization have introduced the first wave to the step to the production line. The reduction of vertical integration in manufacturing in the 1970s and 1980s years marks the second wave. Adopting the findings on the reduction of vertical integration in the production sector on the internal processes of support is now appropriately named as the third revolution of value creation. Seth Fisher Hong Kong is often quoted as being for or against this. The outsourcing of customer service as a form of business process outsourcing, as also the transfer of routine processes from HR and finance, logistics, sales and marketing to an external service provider, is widely used here. Swen Berbett, project manager of the BPO service provider Obeid from Frankfurt am Main to the question of who carried out professionally Business process outsourcing projects could benefit: from over 20 years of market experience and our current customer projects shows that Obeid realizes the efficient transfer and processing of knowledge-intensive processes. As a BPO service provider, we concentrate on the core segment customer service and travel/tourism and utility industry achieved thus in different industries such as IT and telecommunications, high-tech, mechanical engineering and industry, very good results. We offer not only customer contact services, but are continuously striving as specialised service providers to increase of customer satisfaction and a reduction in the total cost for the customer. The improvement of processes and the development of transfer knowledge in the entire value chain are at the heart of our service portfolio and considerably promoting the effects in the BPO. Qualification, competence and content must keep pace with the ever-changing expectations and perceptions by customers.